Discover Frequently Asked Questions from Our Support
DDP (Delivered Duty Paid) is a door-to-door, all-inclusive logistics solution. We handle the entire process:warehouse pickup, international transportation, customs clearance, tax and duty payment, and final deliveryto your designated Amazon FBA warehouse.
For Amazon sellers, it eliminates customs-related hassles, unexpected costs, and delivery delays, letting youfocus on inventory management and sales growth.
We offer DDp shipping to all major Amazon FBA warehouses globally, including key regions like the UsUK, Germany, France, ltaly, Spain, Canada, Australia, Japan, and the UAE. We customize cost-efficient, timesaving routes for any target fulfillment center.
Pricing is based on four core factors:
- Product details (weight, volume, commodity type: general or sensitive goods like batteries/liquids)
- Origin & destination (pickup location and target FBA warehouse)
- Shipping method (sea freight for bulk, air freight for urgency, express for small batches)
- Additional services (palletizing, labeling, insurance, etc.)We provide transparent quotes with no hidden fees before order confirmation.
Delivery time depends on the shipping method and destination:
- Sea freight: 25-45 days (e.g., China to Us West Coast: ~25 days; China to Europe: ~35 days)
- Air freight: 7-12 days for most major regions
- Express shipping: 3-5 days for urgent shipmentsCustom clearance time is included in the above estimates, and we provide real-time cargo tracking.
To ensure smooth customs clearance, please provide:
- Commercial invoice (with HS code, unit price, total value, quantity)
- Packing list (package weight, volume, product specifications)
- Product certificates (if applicable, e.g., CE, FCC for electronics; FDA for food items)Our documentation team will review and supplement all paperwork to avoid customs hold-ups.
Full cargo insurance is included as standard for all DDp shipments. in case of damage, loss, or delay causedby our logistics process:
- We will initiate an insurance claim on your behalf immediately
- We will provide a transparent compensation plan based on the actual value of goods
- We will offer alternative solutions (e.g. urgent replenishment) to minimize impact on your Amazoninventory turnover
For non-insured scenarios (e.g. improper seller packaging), we will assist with troubleshooting andcommunications.
Everyone Can Ask for Details, Request a Quote
Error: Contact form not found.
